Here you will find our most frequently asked questions about our stone products and services. The following questions are compiled of questions we receive most from our customers and if your question is not answered here, please feel free to contact us and we'd be happy to help you.
How long does it take from the time of purchase to installation?
The normal time for installation from time of purchase is four to six months. We process each order as quickly as possible and install once customization has been completed. Please note that this can vary and changes due to availability!
What are your hours?
Our normal business hours are Monday-Friday from 8:00AM-5:00PM. We can meet you after hours by appointment only. If required, please give us a call at: 434-736-9489
What if I see a monument that I like at another cemetery several hours or states away?
Simply take a photo of the stone and any important details or design aspects that you like. For us to match the monument exactly please be sure to measure the width (left to right), thickness (front to back) and height (top of base to top of the stone).
Will I get to preview the design before my decision is final?
Absolutely! We want you to be completely satisfied with your purchase. During the design process we will provide you with a proof, showing exactly how your stone will look including, font, lettering, logos, emblems and special features. We're also able to email, fax and/or mail a copy of the proof to other family members or yourself should you live out of the area.
I've seen stones in the cemetery that have the person's name and date of birth and no date of death. Is the stone removed to add that information once death occurs?
We can add the date of death to a stone or marker right in the cemetery without removing the stone. Other instances do require us to transport the stone back to our office to customize such as addition of several graphics or extensive customization but in most cases we take care of the work in the cemetery.
What if I purchased the stone originally from another monument company and I want you to add information?
This is a simple process and we can easily match the information to your original design no matter where you purchased it originally.
I see some stones that have a black/dark look to the letters while others are the same as the stone color. Why is that?
Each customer is different in what they envision their stone product to look in the end. The blackening that you see is done with a special product which enhances all types of stones by providing contrast to the lettering and/or design background. This is called lithichrome that bonds to the surface of the engraved stone.
What can I use to clean a stone?
Please note that certain products can damage the finish and/or the stone itself. Please call or email our office so that we can may determine the type of stone you have before we can recommend a product to use. We offer cleaning services with our trained technicians and we'd be happy to discuss the work needed.
Do you customize the stones at your office or is this completed at another location?
We're proud to say that we handle the majority of the customization right here in our office in Keysville, Virginia. With the use of the latest technology in stone design including our computerized etching equipment along with our skilled staff, we complete most stones here in our office. Some specialized items are handled off-site but we oversee all aspects of design while communicating with our customers.
